• Check-out time: 10:00 AM on your departure day

Important to note:

• It is necessary to vacate your room by 10:00 AM
• This allows us to prepare the accommodation for incoming guests

We appreciate your cooperation in maintaining our check-out time, as it helps us ensure a high-quality experience for all our guests.

No, all guests must check out and vacate the accommodation by 10:00 AM.

Important to note:

• The 10:00 AM check-out time is strictly enforced
• Staying beyond 10:00 AM may result in penalty charges

Why is this policy in place?

• To ensure we have sufficient time to prepare rooms for incoming guests
• To maintain a high standard of cleanliness and service for all our guests

Tips for a timely check-out:

• Pack most of your belongings the night before
• Set an alarm for the morning
• Start your day early to avoid rushing

We appreciate your understanding and cooperation in adhering to our check-out policy. It helps us provide the best possible experience for all our guests

No, you don't need to visit our office to check out. Simply follow these steps:

1. Vacate the property by 10:00 AM

2. Before leaving, please: 

   • Leave the heaters on 

   • Close all windows 

   • Wash any dirty dishes 

   • Lock the door

Important notes:

• No action is required at our front desk or office
• If you've arranged a pick-up with Holiday Niseko, we'll contact you with details

Final reminders:

• Double-check for personal belongings

We hope you've had a wonderful stay! Safe travels, and we look forward to welcoming you back to Niseko in the future.

We recommend going to New Chitose Airport early. Here's why:

• Late check-out is not possible (our check-out time is 10:00 AM)
• New Chitose Airport offers excellent facilities and entertainment:
  • Wide range of shopping options
  • Great restaurants
  • Movie theatre
  • Onsen (hot spring bath)
  • Fantastic selection of souvenir shops

Benefits of going to the airport early:

1. Avoid rushing or worrying about transportation delays
2. Enjoy a stress-free end to your trip
3. Experience a uniquely Japanese airport with many amenities

New Chitose Airport is well-known for its exceptional facilities, making your waiting time enjoyable and comfortable.

Need transportation advice to the airport? Feel free to ask us for recommendations!

Yes, Holiday Niseko can store your bags on your check-out day so you can enjoy the mountain. Here's what you need to know:

How to arrange:

• Email frontdesk@holidayniseko.com at least 48 hours in advance

On check-out day:

• Leave your packed bags by the door of your accommodation by 10:00 AM
• We'll collect them for storage in our office

Important points:

• Your bags can be accessed if needed during storage
• No showers or changing rooms are available at our office
• Holiday Niseko is not responsible for stored luggage; storage is at the owner's risk

This service allows you to maximize your time on the slopes without the burden of luggage. Enjoy your final day in Niseko!

While we can't directly assist with this service, here's what you need to know:

• Holiday Niseko is not a TA-Q-BIN / Yamato agent
• You'll need to arrange shipping directly with Yamato
• The easiest option is to use the TA-Q-BIN / Yamato counter or kiosk at the airport

Important notes about TA-Q-BIN service:

• This is not an express service
• Allow at least 72 hours for luggage to reach its destination due to potential weather disruptions
• Holiday Niseko is not responsible for any issues with lost luggage, missed pick-ups, or deliveries
• We cannot offer compensation for any problems that may arise

For more information: Visit the Yamato Transport website: https://www.global-yamato.com/en/hands-free-travel/scene04.html

While we can't provide this service directly, we're happy to offer advice on local shipping options if needed.