Yes, pre-booking is highly recommended, especially for:

• Ski lessons
• Airport transfers

Why pre-book?

• Ensures availability, particularly during peak periods
• Helps you avoid disappointment due to sell-outs

How to book: Easily add guest services through your MyBooking page.

Pro tip: Book early for the best selection and peace of mind!

Good news! If you've booked lift passes through Holiday Niseko:

• Your lift passes will be delivered directly to your accommodation
• They'll be waiting for you before you check in

No need to queue or make an extra stop - your passes will be ready and waiting!

To modify your guest services:

1. Contact our front desk as soon as possible
2. Explain the changes you'd like to make

Please note:

• Modification options depend on the cancellation policy for each service
• Earlier requests have a better chance of being accommodated
• Our team will guide you through the process and any potential fees

Contact: frontdesk@holidayniseko.com

You can easily view all your guest service bookings by following these steps:

1. Log in to your MyBooking page
2. Select 'Booking Details and Payments'

There, you'll find a complete list of all the guest services you've booked for your stay.

Yes, a valid lift ticket is required for all ski and snowboard lessons in Niseko.

Key points:

• This applies to all skill levels, including beginner lessons
• Lift tickets are necessary to access slopes and learning areas
• Required at all Niseko ski resorts: Grand Hirafu, Hanazono, Niseko Village, and Annupuri

For children:

• Remember to include lift tickets when booking lessons for kids
• Ensures full participation in lessons and enjoyment of Niseko's powder snow

Special note for young children:

• Lift tickets are free for children 3 and under
• Parents must accompany children to the lift ticket counter to obtain these free tickets

Plan ahead to ensure everyone in your group has the appropriate lift tickets for a smooth Niseko experience!

Refund eligibility depends on the cancellation policy:

• If cancelling outside the policy period: Yes, a refund is possible.
• If cancelling within the policy period: Unfortunately, no refund is available.

Important notes:

• Cancellation policies vary by service
• Check the specific policy for each booked service
• Contact us as soon as possible if you need to cancel

We recommend reviewing cancellation terms when booking to avoid any disappointment.

To ensure the best experience with our guest services, please note the following payment guidelines:

1. Standard Bookings:
   • Payment for guest services should be made at least 4 weeks (28 days) prior to your arrival date.
   • This timeline allows us to confirm and prepare all requested services for your stay.
2. Late Bookings:
   • If you book guest services less than 4 weeks before arrival, payment should be made immediately upon booking.
   • Please be aware that last-minute bookings (typically within 4 weeks of arrival) may fall within the cancellation policies of our service providers.
3. Cancellation Policy Considerations:
   • Bookings made or changes requested within 4 weeks of arrival are considered last-minute.
   • These last-minute bookings or changes could result in a loss of money if cancelled, as they may fall within our service providers' cancellation policies.
   • We strongly recommend securing and paying for your desired guest services as early as possible to avoid any potential issues.

Please note: Timely payment and early booking of guest services not only ensure their availability but also provide you with more flexibility in case your plans change.

The cancellation policies for our guest services vary depending on the specific service provider. For the most up-to-date and detailed information, please refer to the cancellation policies of our main service providers:

1. Rhythm Niseko (Ski and Snowboard Rentals):
   • For Rhythm Niseko's current cancellation policy, please visit: Rhythm Niseko Cancellation Policy
2. Rhythm Rides (Airport Transfers):
   • For Rhythm Rides' cancellation policy, please see: Rhythm Rides Cancellation Policy
3. Hokkaido Resort Liner (Airport Transfers):
   • To review Hokkaido Resort Liner's cancellation terms, check: Hokkaido Resort Liner Cancellation Policy
4. Hanazono Niseko (Ski School and Activities):
   • For Hanazono Niseko's cancellation policy, please see: Hanazono Niseko Cancellation Policy
5. Gosnow (Ski School and Activities):
   • To view Gosnow's cancellation policy, visit: Gosnow Cancellation Policy
6. Skystation (Airport Transfers):
   • For Skystation's cancellation terms, please check: Skystation Cancellation Policy
7. Explore Niseko (Airport Transfers):
   • To review Explore Niseko's cancellation policy, visit: Explore Niseko Cancellation Policy

Please note that cancellation policies may change seasonally or due to special circumstances. We recommend reviewing these policies at the time of booking and again before your trip.

For any guest services not covered by these providers or for any questions about cancellations, please contact our customer service team directly. We're here to help ensure you understand all terms before confirming your bookings.